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Frequently Asked Questions

Frequently Asked Questions

Maintenance

Yes! We have a full-time maintenance staff on the property.

If something needs repairs, you can submit a maintenance request online and we will address the issue promptly.

We aim to handle maintenance requests promptly and to the fullest extent.

No! Residents can give permission for maintenance to enter their dwellings.

If you are locked out, the leasing office has spare keys to get you into your unit.

Yes, you are allowed to decorate the apartment, but there will be penalties to any damages.

Amenities

Sereno Townhomes has amenities such as a swimming pool, heated spa, BBQ area, fitness center, doggie area, and more.

The pool and decks are currently open during daylight hours.

Yes, each unit comes with a single car garage and a driveway. Additional guest parking is available around the property.

All units come with full-sized washer and dryer.

Yes! Sereno Townhomes is pet-friendly.

Pet fees include a $500 pet deposit and $40 pet rent.

Yes, we allow pets under 35 pounds. Contact us for more details.

Yes! We have an on-site pet park.

Standard appliances include a washer, dryer, dishwasher, refrigerator, garbage disposal, water heater, and air conditioner.

No, we do not offer furnished apartments.

Short-term leases are only available for renewals.

No, we do not offer corporate leases.

No, we will not hold packages at the leasing office.

The fitness center is open from 8:30am to 4:30pm.

The fitness center is equipped with cardio machines, free weights, and a cable machine.

Admin

No, it does not cost anything to take a tour!

Management is easily accessible by phone or email.

To apply for an apartment at Sereno Townhomes, submit an application through our website.

Applications take around 2-3 business days to be approved.

Up-front costs include the security deposit and the first month of rent.

For first-time renters, communicate with our staff with any questions you may have!

You can pay rent online or in-person with a money order or cashier's check.

Pay rent online through our online resident portal.

Monthly fees include rent and utilities.

Renter's insurance is strongly recommended.

Utilities are in addition to the rent. Water, trash, and sewer are a combined monthly flat rate charged through us.

Management can provide phone numbers for electrical and internet setup.

Residents can use Cox for internet and cable.

Guests are allowed no longer than 10 days per month.

No, subletting is not allowed.

If you break your lease, we charge buy out fees, as well as 2x base rent.

Location

Yes, there is plenty of public transportation nearby.

Our community is near Glendale Community College.

Our community is in the Glendale Union High School District & Glendale Elementary District.

The nearest dog park is less than 1.5 miles away.

Yes, there are bike trails nearby.

There are many shopping options within 3 miles of our community.

Starbucks is the nearest coffee shop, only 0.3 miles away.

Directions

Sereno Townhomes is on N. 59th Ave, in between W Olive and W Northern.

The nearest cross street is W Olive.

Didn't find an answer?

Our team is always ready to answer your questions.